Patients may phone any time during surgery hours to discuss results or to make inquiries.
Results will only be given over the phone once checked & approved by the GP, by a Registered Nurse. The Nurse may need to phone back if unable to take the call immediately. Please be aware some Results will require a Drs appt
Dr Consultations will not be interrupted for Patient Phone Queries (unless previously discussed with Dr), a message is placed in the Doctor’s tray for actioning, after Consultations.
Where the call is urgent, the patient is put through to the Treatment Room to be Triaged by a Registered Nurse, and appropriate action is taken.
Patients with communication barriers
For patients who have communication barriers, we are very happy to offer other alternatives for communication, such as:
Translating and Interpreting Service (131 450 VDMC. Practice Code is C825424)
Services for the visually impaired and deaf patients (1800 246 945)